Fuel And Mileage

Unlimited Mileage is included in the price of your rental The fuel policy at this branch is like for like, so you need to return the vehicle with the same amount of fuel as when you collect the vehicle. No charges for fuel will be added to your rental costs unless you return the vehicle with less than the fuel level at vehicle collection time. If you return the vehicle with less fuel then when you collected the vehicle, you will be charged for the missing fuel at current pump price plus an admin fee of 20.00 USD. No Fuel deposit will be taken when you collect the vehicle. No refunds will be given for unused fuel.

Local Taxes

The price quoted includes local tax at the current rate Current Rate of Tax is 5.00 %

Location Surcharge

Airport Surcharge Is included in the price at the current rate

Collision Damage Waiver

Collision Damage waiver is included in the price with an excess amount

RoadSide Assistance / Mechanical Breakdown Cover

The price quoted includes breakdown cover.

Additional Driver

Only the Renter is permitted to drive the vehicle. It is illegal to allow anyone else to drive the vehicle and your insurance will become void
A Total of 2 additional drivers may be added , the charges for which are detailed below

Glass Insurance

Glass insurance is not included with the standard insurance

Supplemental Liability Insurance

Supplemental Liability Insurance is not included in the price but can be purchased locally at the rental desk

Personal Accident Insurance

PAI is not included in the price quoted

Theft Waiver Insurance

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Premium Damage Waiver

The details of and the charges for this product are below

Super Damage Waiver

The details of and the charges for this product are below

Baby Seat

Baby Seats are available for rent, subject to availability, at a rate of 10.00 USD to a maximum charge of 150.00 USD

Child Seat

Child Seats are available for rent, subject to availability, at a rate of 10.00 USD to a maximum charge of 150.00 USD

Infant Seat

Infant Seats are available for rent, subject to availability, at a rate of 10.00 USD to a maximum charge of 150.00 USD

Booster Seat

Booster Seats are available for rent, subject to availability, at a rate of 10.00 USD to a maximum charge of 150.00 USD

Navigation Systems

GPS systems are available for rent, subject to availability, at a rate of 10.00 USD per rental day

Wifi Internet Systems

Wifi systems are not available to rent from this branch

Cross Border / Cross State

Cross Border / Cross State travel is not permitted

Driver Age Restrictions

The minimum driving age to rent a vehicle is 21 and the maximum age limit is 75
"The Minimum Driving Age for this rental is 21. The Maximum Driving Age for this rental is 75. Drivers Age 21 to 24 years - 10.00 USD per day to a maximum of 300.00 USD Drivers Age 66 to 75 years - 15.00 USD per day to a maximum of 300.00 USD The Driver surcharges are not included in the rental cost quoted"
Drivers aged from 25 to 65 incur a surcharge of .00 USD
Drivers aged from 66 to 75 incur a surcharge of 15.00 USD per day to a maximum charge of 300.00 USD

Driving Licence

The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental. All non-UAE residents are required to hold a valid International Driving Permit along with their national driver license, except drivers holding a driver license from the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Romania, South Africa, Spain, Sweden, Switzerland, United Kingdom, USA. Driver licenses from the following country(ies): Greece, Japan, South Korea, Turkey will be accepted only if the translation is approved by the Consulate or Embassy. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, visitors visa.

Driver Identity

The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental. All non-UAE residents are required to hold a valid International Driving Permit along with their national driver license, except drivers holding a driver license from the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Romania, South Africa, Spain, Sweden, Switzerland, United Kingdom, USA. Driver licenses from the following country(ies): Greece, Japan, South Korea, Turkey will be accepted only if the translation is approved by the Consulate or Embassy. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, visitors visa.

RoadSide Assistance / Breakdown Instruction - Procedures

|First thing to do is get it out of the way of traffic. If there’s a hard shoulder or Emergency bay / parking area you can pull into. If there isn’t, pull over off the road as far as you can. - Put the hazard lights on and get everyone out of the car and away from the road, using the doors facing away from the road. - Place the Early warning device (EWD) or triangle at least 50 metres behind your car if it’s safe to do so. - If you believe it’s too dangerous to get out of the car, make sure everyone keeps their seatbelts on, put your hazard lights on – and Call/WhatsApp us immediately at +971 50 766 71 77/ +971 54 781 88 35 / +971 4 577 00 94/ +971 50 907 99 88.

Accident Instruction / Procedures

First thing to do is get it out of the way of traffic. If there’s a hard shoulder or Emergency bay / parking area you can pull into. If there isn’t, pull over off the road as far as you can. - Put the hazard lights on and get everyone out of the car and away from the road, using the doors facing away from the road. - Place the Early warning device (EWD) or triangle at least 50 metres behind your car if it’s safe to do so. - If you believe it’s too dangerous to get out of the car, make sure everyone keeps their seatbelts on, put your hazard lights on – and Call the Police 999/112 to report it so the police will come to you. However, all accidents must be reported to the Traffic Police 999 / 112, and to Right-Cars in UAE/Navigators Car Rental in Dubai before the vehicle is moved where you must obtain a Police Report even if you have already Full Super Collision Damage Waiver as well as third party insurance ??(protects the renter against a claim made by another person in the event of ?any ?damage or injury). For any further assistance, please Call / WhatsApp us immediately at +971 50 766 71 77/ +971 54 781 88 35 / +971 4 577 00 94 / +971 50 907 99 88. However, without obtaining the Police Report, you will be responsible for the full value of the car and others as third party and all of the liabilities even if you have Full Super Collision Damage Waiver (SCDW) or even your own insurance coverage. For any an accident, whether with or without the involvement of an identified Third Party, you are required to present an accident report form by law, from the police in order to have the vehicle insurance covered. In Case of mechanical failure not caused by the customer, the replacement vehicle is provided by us."

One Way Rentals

One Way Rentals Are Not permitted

Admin Fee

A standard admin fee of 50.00 USD per day is charged to cover the costs of processing speeding fine, parking tickets, or any other related traffic offences, and any other administration work required.

Cleaning Policy

At Right Cars Global Rentals, every vehicle is thoroughly cleaned and sanitized before each rental to ensure a clean and comfortable experience for all customers. We understand that light use may result in minor dust on mats, small marks from shoes, or a few disposable items left behind — this is considered normal and does not require extra cleaning. However, if a vehicle is returned in a condition that exceeds normal use, such as with large food or drink spills, strong or unpleasant odors (including from smoking or food), excessive pet hair, heavy mud or sand on seats or carpets, the presence of vomit, bodily fluids, or sticky substances, additional cleaning will be required. All our vehicles are strictly non-smoking, and any evidence of smoking, such as ash, cigarette butts, burns, or smoke odor, will result in a deep cleaning process. While pets are welcome, vehicles must be returned free from pet-related mess, including hair, dirt, or odors. Customers are kindly requested to return vehicles in a reasonably clean condition to help us maintain the high standards expected by all renters.

Pets And Service Animals Policy

No pets allowed in the rental vehicles. Should it be found that a customer has had pets in the vehicles a cleaning charge of 200.00 USD will be chargeable.

Smoking

Smoking is strictly prohibited in all vehicles rented from Right Cars Global Rentals. This includes cigarettes, cigars, e-cigarettes, vapes, and any other form of smoking or vaporizing device. Our vehicles are maintained to a high standard of cleanliness and comfort for all customers, and smoking inside the vehicle compromises that standard. Any evidence of smoking — including but not limited to odor, ash, cigarette butts, or burn marks — will result in the vehicle being flagged for deep cleaning. We kindly ask all customers to respect this policy to ensure a pleasant rental experience for everyone. Failure to comply may result in additional cleaning charges as determined by the branch.

Flight Delay Policy

|If we have be given the flight number we will monitor all flights for any delays and keep the car for the customer in opening hours, if customers is delayed and arrives when the branch is closed, they can collect the car the next morning, we will keep the car for them until midday the next morning. If no flight number has been given, then we will only keep the car for the customer for 120 minutes after their booking collection time. The customer have to contact us even there is a flight details provided, also, if the customer didn|t contact us or answer our SMS, then the booking will be canceled within 120 minutes from the booking collection time.

Own Insurance

Customers who choose to use their own insurance must ensure that their policy provides comprehensive cover for the full value of the rental vehicle, including all costs associated with repair or replacement in the event of damage, theft, or total loss. The insurance must also cover any loss of rental income incurred while the vehicle is being repaired or replaced. In addition, the policy must include full public liability insurance, third-party cover, and full theft protection with replacement value. Proof of insurance must be provided prior to the start of the rental. Failure to meet these requirements may result in the rental being declined or the need to purchase coverage through our rental service. The details deposit and excess amounts are listed below

Key Replacement / Lost Document Policy

If a rental vehicle key is lost, the customer will be responsible for the full cost of a replacement key, including any programming or re-coding required. In addition, an administrative fee will be charged to cover the time and resources involved in arranging the replacement. This policy applies to all vehicle types and key formats, including remote fobs and smart keys. We strongly recommend that customers take care to keep keys secure at all times during the rental period.

Unused Days

Please note that any unused rental days are non-refundable. Once the rental period has commenced, no refunds will be issued for early returns or for days not used, regardless of the reason. This policy applies to all bookings and ensures that vehicles reserved for your rental period are not reallocated or rebooked for other customers. We encourage you to plan your rental dates carefully before confirming your reservation.

E-Voucher

We do accept E-Vouchers

Maximum Rental Days

The Maximun Rental Period is 28 Days

Opening Times - Out Of Hours Charges

Payment Methods

The following card are accepted as methods of payment for your rental Cash, Debit Cards, Mastercard Credit Card, Visa Credit Card,

Deposits

Please Note: only the following cards can be used to leave a deposit providing a pre-authorisation can be performed, if pre-authorisation fails you will need to purchase additional insurance Cash, Mastercard Credit Card, Visa Credit Card,

Late Return Policy

For a Late Returning customer a grace period will be allowed of 120 mins from the specified drop off time on the voucher. If you have further delays please inform the branch as soon as possible. Failing to inform the branch and going past the grace period you will be charged at a daily rental charge at the current time and not the booking plus 100.00 USD admin fees.

Collection Instructions

Our Staff will be waiting for you at our Rental Desk, you can call us at 971 50 766 71 77 for any assistance.

General Details

All costs derived from the use of the incorrect and/or lack of fuel are not included. Right-Cars in UAE/Navigators Car Rental in Dubai is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended that the customers have these items covered through personal travel insurance. The loss of the vehicle Key or documents is not covered. Damages or costs deriving from customers loading the car with more than the stated capacity or taking vehicles "off-road" (unpaved roads) will be the customer`s responsibility. No insurance will cover customers driving under the influence of alcohol or drugs, and/or found using their mobile phone at the time of an accident. The vehicles displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make/model or traction of the rental vehicle will be the same as the vehicle displayed on our website.

Disclaimer

Rental might be denied if you do not meet the car rental company's requirements to rent a vehicle, or if you do not have available all necessary documentation. Additional fees may apply for rental service beyond hours of operation, such fees being levied by the rental company stated on this booking confirmation and under the terms and conditions of that rental company and in local currency. Driving on unpaved or unauthorized roads will result in your insurance coverage will be terminated automatically