Included
Fuel And Mileage
Unlimited Mileage is included subject to our fair usage policy
Local Taxes
Current Rate of Tax is 8.25 %
Not Included
Additional Driver
second driver is not included in the cost of the rental.
A Total of 2 additional drivers may be added , the charges for which are detailed below
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Optional Extras
Baby Seat
Baby Seats are available for rent, subject to availability, at a rate of 11.76 USD to a maximum charge of 80.00 USD
Child Seat
Child Seats are available for rent, subject to availability, at a rate of 11.76 USD to a maximum charge of 80.00 USD
Infant Seat
Infant Seats are available for rent, subject to availability, at a rate of 11.76 USD to a maximum charge of 80.00 USD
Booster Seat
Booster Seats are available for rent, subject to availability, at a rate of 11.76 USD to a maximum charge of 80.00 USD
Navigation Systems
GPS systemsare available for rent, subject to availability, at a rate of 10.82 USD to a maximum charge of 150.00 USD
Wifi Internet Systems
Wifi systemsare available for rent, subject to availability, at a rate of 18.40 USD to a maximum charge of 150.00 USD
Cross Border / Cross State
Cross Border / Cross State travel is not permitted
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Policy
Driver Age Restrictions
The minimum driving age to rent a vehicle is 21 and the maximum age limit is 80
Drivers aged from 21 to 25 incur a surcharge of 53.50 USD per rental day
Drivers aged from 71 to 80 incur a surcharge of 13.90 USD per rental day
Driving Licence
Drivers must present a fully valid national driver licence at the time of rental with no major endorsements and
must have held the licence for a minimum period of 1 year. International driving licence is required for
customers whose licence is not written in Roman alphabet. (Arabic, Chinese, Japanese, and Cyrillic
etc.). For driving licenses from countries not part of the international driving license treaty, an official
translation of the license must be presented with the original license. Original license without
translation will not be accepted and the rental reservation maybe cancelled.
Driver Identity
The customer must bring a valid drivers license, no temporary licenses will be accepted and Passport
or Identification card.
A valid credit card or debit card in the name of the main driver must be provided at the time of the
rental.
Premium Damage Waiver
The details of and the charges for this product are below
Premium Damage Waiver Cannot Be Purchased From This Branch
Super Damage Waiver
The details of and the charges for this product are below
Super Damage Waiver Cannot Be Purchased From This Branch
RoadSide Assistance / Breakdown Instruction - Procedures
In the event of a breakdown please call the office and await further instructions
Accident Instruction / Procedures
'In the event of an accident the customer must return the vehicle along with a police report and
a claim number (the customer must initiate the claim through their insurance, if the customer
opted to use their own insurance). If the customer does not provide a police report, all
insurances purchased under Right Cars will be considered null and void.
One Way Rentals
One Way Rentals Are Not permitted
Admin Fee
Please keep in mind that you are responsible for all garaging and congestion charges, parking and other traffic fines and penalties, and toll fees / road tax (if not specified otherwise) incurred during the rental period. All such charges will be forwarded to you along with any administrative charges from us or the Supplier. The Administration Fee applies as follows: USD $50 plus tax for parking and toll tickets, USD$150 plus tax for traffic fines, USD$500 plus tax for towing fee plus the amount of the tow.
Cleaning Policy
"There is a very clear no smoking policy in the rental vehicles. Should it be found that a customer has
been smoking in the vehicles a cleaning charge of 500 USD plus tax will be chargeable."
Pets And Service Animals Policy
"No pets allowed in the rental vehicles. Should it be found that a customer has had pets in the vehicles
a cleaning charge of 500 USD plus tax will be chargeable."
Smoking
"There is a very clear no smoking policy in the rental vehicles. Should it be found that a customer has
been smoking in the vehicles a cleaning charge of 500 USD plus tax will be chargeable."
Flight Delay Policy
If we have be given the flight number we will monitor all flights for any delays and keep the car for the customer in opening hours, if customers is delayed and arrives when the branch is closed, they can collect the car the next morning, we will keep the car for them until midday the next morning. If no flight number has been given, then we will only keep the car for the customer for 2 hrs after their booking collection time.
Maximum Rental Days
The Maximun Rental Period is Days
Opening Times - Out Of Hours Charges
| Day of The Week | Opening Time | Closing Time |
| Monday | 07:00 |
22:30
|
| Tuesday | 07:00 |
22:30
|
| Wednesday | 07:00 |
22:30
|
| Thursday | 07:00 |
22:30
|
| Friday | 07:00 |
22:30
|
| Saturday | 07:00 |
22:30
|
| Sunday | 07:00 |
22:30
|
Payment Methods
The following card are accepted as methods of payment for your rental
Diners Club Credit Card Discover Credit Card Mastercard Credit Card Mastercard Debit Card Visa Credit Card Visa Debit Card
Deposits
Please Note: only the following cards can be used to leave a deposit providing a pre-authorisation can be performed, if pre-authorisation fails
you will need to purchase additional insurance
Diners Club Credit Card Discover Credit Card Mastercard Credit Card Mastercard Debit Card Visa Credit Card Visa Debit Card
Late Return Policy
For a Late Returning customer a grace period will be allowed of 60 minutes from the specified drop off time on the voucher. If you have further delays please inform the branch as soon as possible. Failing to inform the branch and going past the grace period you will be charged at a daily rental charge at the current time and not at the booking rate.
Collection Instructions
PLEASE DO NOT GO TO RENTAL CAR CENTER.
PICK UP ONLY IN TERMINAL A AND C SHUTTLE AREA.
TERMINAL A: Once you picked up your luggage please proceed to the lower level exit door marked (A-115) Shuttle Area. Once you are there please look for the white or black Shuttle marked with ||24hrs Hotel Shuttle".
TERMINAL C: Once you picked up your luggage please proceed to the lower level exit door marked (C-105) Shuttle Area. Once you are there please look for the white or black Shuttle marked with ||24hrs Hotel Shuttle".
Call us at: +1 269 304 5377 to send you the shuttle (you have to wait for them to stop). PLEASE DO NOT GO TO RENTAL CAR CENTER.
SHUTTLE SERVICE FROM 7:00 AM TO 11:00 PM EVERY 25 MINUTES.
General Details
"If the renter chooses to use their own personal auto insurance and the ID card declaration page provided don’t have enough information to proof coverage then own insurance verification fee of 49.99 USD plus tax will apply to cover the administrative and verification costs associated with reviewing and ensuring that the provided insurance meets our rental requirements (A valid insurance policy that explicitly covers rental vehicles, proof of full coverage, including liability, collision, and comprehensive protection, Coverage from an accepted insurance provider licensed to operate in the state where the rental is issued). This fee is non-refundable once the rental begins. Important Limitations:
The renter is responsible for filing claims with their insurance company in the event of an accident, theft, or damage. If the insurance policy does not fully cover damages or liabilities, the renter will be responsible for any remaining costs. The use of own insurance does not reduce the financial responsibility of the renter for any additional fees or charges related to the rental. the failure to provide valid insurance may require the purchase of additional coverage from our company.
For more information, please contact the rental counter or call our customer service line 1 269 304 5377."
Credit Card or Website Insurance is accepted but please note these protections only covers CDW but do not cover Third Party Liability (please check your provider policy details). If credit card or website protection is used to cover the vehicle then valid proof of third-party liability with minimum $300.000 coverage will be required. TPL is available for purchased at the counter for a cost of USD$39.99 per day plus tax.
Some services might be sold as a package to reduce customer's responsibility and reduce the security deposit up to USD$100. Some of the packages include LOU ADMIN FEE WAIVER for USD$29.99 a day plus tax, SLI LOU for USD$34.99 plus tax a day, T